1. Legal notice and company identity
Trade name: Marina Travel Tours
Activity: Sea excursions (snorkeling, whale watching, taxi boat).
Place of business: Praia do Estoril, Sal Rei, Boa Vista, Republic of Cabo Verde.
Legal representative: Jean Luc Bertrand
Legal form: Marina Travel
Registration number / NIF: [To be completed]
Contact: marinatravelexcursion@gmail.com — WhatsApp +238 595 12 34
Website hosting: Website published and hosted on the Lovable platform (lovable.dev).
2. Terms and conditions of sale
2.1 Purpose
These terms govern the sale of the sea excursions offered by Marina Travel Tours.
2.2 Booking
Bookings are made through the contact form on the website, via WhatsApp at +238 595 12 34 or by email. A booking is confirmed after discussion with the team and validation of the date, time and number of participants.
2.3 Prices and payment
Prices are shown in euros (€), all taxes included. Payment is made on site before boarding, unless otherwise agreed in advance. Accepted payment methods are communicated upon confirmation.
2.4 Operator obligations
Marina Travel Tours undertakes to provide a boat compliant with safety standards, a qualified crew and the equipment required for the excursion to run smoothly.
2.5 Customer obligations
The customer undertakes to arrive at the boarding point at the stated time, to follow the crew's safety instructions and to declare any medical contraindication before departure.
3. Cancellation policy
Cancellation by the customer
- Free cancellation up to 24 hours before departure.
Cancellation by Marina Travel Tours
If the operator cancels (unfavourable weather, safety, technical incident), the customer is offered either a new date or a full refund, as they prefer. No further compensation may be claimed.
4. Privacy policy
Data collected: name, email address, phone number and message, only when you contact us through the form or WhatsApp.
Purpose: answering your requests, organising your bookings and customer follow-up.
Legal basis: pre-contractual measures / service contract performance.
Retention: data is kept for as long as needed to process your request and manage the customer relationship (maximum 3 years after the last contact).
Recipients: the Marina Travel Tours internal team only. No data is sold or transferred to commercial third parties.
Your rights: you have the right to access, rectify, erase, restrict and object. To exercise it, contact us at marinatravelexcursion@gmail.com.
6. Weather, lateness and no-show
Weather conditions
For safety reasons, some trips may be cancelled in strong wind and/or rough sea. These decisions are based on the actual conditions observed at departure time and may be taken at the last minute. A new date or a full refund will be offered.
Customer lateness
Please arrive at least 15 minutes before departure time. Any delay of more than 15 minutes after the scheduled time may result in losing the trip without refund, as the boat cannot wait longer without penalising the other participants.
No-show
In the event of an unannounced absence, no compensation or rescheduling can be granted.
Once at sea
Once the boat has left the harbour, we will not return before the end of the excursion. The excursion will not be cancelled if a participant on board suffers from seasickness.
7. Liability and medical restrictions
Insurance
Marina Travel Tours holds professional liability insurance for its activity.
Safety on board
Wearing a life jacket is mandatory for children and for any non-swimming participant. The crew's safety instructions must be strictly followed.
Medical contraindications
Sea excursions are not recommended for people with:
- pregnancy (especially beyond the first trimester);
- unstabilised heart or blood pressure conditions;
- significant back or neck problems;
- a history of epilepsy;
- severe, uncontrolled seasickness.
Snorkeling also requires being able to swim or accepting to wear a life jacket.
Prior declaration
The customer undertakes to inform the crew of any medical condition likely to affect their safety before boarding. Marina Travel Tours declines all liability if medical information is withheld and leads to an incident on board.
8. Conditions for children
Children are welcome on board, under the full responsibility of a parent or accompanying adult present during the excursion.
Recommended ages per activity
- Snorkeling: from 4 years old, up to 10 years old for the child rate.
- Whale watching: recommended from 4 years old (long and sometimes rough sea trip, not well suited to very young children).
- Taxi boat: open to all ages.
Equipment
Child-sized life jackets are provided on board and must be worn throughout the excursion. We recommend bringing a cap, sunscreen and light clothing to protect from the wind at sea.
Parental responsibility
Supervision of children remains the responsibility of parents or accompanying adults. The crew ensures the general safety of the trip but cannot replace parental vigilance.